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Finding the right CRM : Which Free Plan fits your business needs.

Updated: Feb 28, 2023

If you're a small business owner or a startup looking for a CRM (customer relationship management) software that can help you manage your contacts, leads, sales, and customer service, you might be overwhelmed by the number of options available. How do you choose the best CRM for your needs and budget?


In this blog post, we'll compare the best 5 CRMs for small businesses with very tight budgets. We'll look at their features, pricing, pros and cons, and customer reviews to help you make an informed decision.






Let's get started!


1. HubSpot

HubSpot is one of the most popular and widely used CRMs in the world. It offers a free plan that includes unlimited users, contacts, and storage. You can also access features like email marketing, live chat, web forms, deal pipeline, reporting dashboard, and more.


If you need more advanced features like automation, custom fields, multiple pipelines, team management, and phone support, you can upgrade to one of their paid plans starting from $50 per month.


Pros:


Easy to use and intuitive interface

Free plan with generous features

Integrates with over 500 apps

Excellent customer support and training resources

Cons:


Paid plans can get expensive as you add more users and features

Limited customization options

Some features are only available on higher-tier plans

Customer reviews:

HubSpot has an average rating of 4.5 out of 5 stars on Capterra based on over 7k reviews. Users love its ease of use, functionality, and customer service. Some users complain about its pricing, lack of flexibility, and technical glitches.


2. Freshsales

Freshsales is a CRM designed for direct sales engagement. It helps you track leads, manage deals, and communicate with prospects via email, phone, or chat.


Freshsales offers a free plan for up to 10 users that includes unlimited contacts, leads, and deals. You can also access features like email tracking, web forms, lead scoring, and basic reporting.

If you need more advanced features like automation, bulk emails, pipeline management, advanced reporting, and phone support, you can upgrade to one of their paid plans starting from $12 per user per month.


Pros:


Simple and user-friendly interface

Free plan with decent features

Integrates with popular apps like Gmail, Outlook, Slack, and Zapier

Cons:


Limited customization options

No live chat feature on free plan

Some features are only available on higher-tier plans

Customer reviews:

Freshsales has an average rating of 4.6 out of 5 stars on Capterra based on over 600 reviews. Users praise its functionality, ease of use, and customer support. Some users report issues with its performance, pricing, and integration.


3. Zoho CRM

Zoho CRM is part of the Zoho suite of products that offers various solutions for business productivity and collaboration. Zoho CRM helps you automate your sales, marketing, and customer service processes.


Zoho CRM offers a free plan for up to three users that includes basic features like contact management, email marketing, web forms, social media integration, and mobile app. If you need more advanced features like automation, workflow management, pipeline management, AI assistant, and phone support, you can upgrade to one of their paid plans starting from $14 per user per month.


Pros:


Affordable pricing plans

Robust automation and workflow capabilities

Integrates with other Zoho products and third-party apps

Customizable and scalable

Cons:


Complex and cluttered interface

Steep learning curve

Poor customer support

Customer reviews:


Zoho CRM has an average rating of 4.2 out of 5 stars on Capterra based on over 4k reviews. Users appreciate its functionality, customization options, and integration possibilities. Some users complain about its usability issues, customer service problems, and bugs.


4. Pipedrive (Update no free plan current available)

Pipedrive is a CRM focused on lead management and deal closing. It helps you organize your sales pipeline, track your activities, and follow up with your prospects.


Pipedrive offers a free plan for up to two users that includes basic features like contact management, deal tracking, email sync, web forms, chatbot, and mobile app. If you need more advanced features like automation, custom fields, multiple pipelines, advanced reporting, and phone support, you can upgrade to one of their paid plans starting from $15 per user per month.


Pros:


Visual and easy-to-use interface

Free trial available for paid plans

Sales-focused features and customization options

Integrates with over 200 apps

Cons:


Limited marketing and customer service capabilities

No chat or phone support on entry-level plans

Limited third-party integrations

Customer reviews:


Pipedrive has an average rating of 4.4 out of 5 stars on Capterra based on over 1.7k reviews. Users praise its simplicity, sales-focused features, and customer support. Some users report issues with its limited capabilities, lack of customization, and high cost.


5. Streak

Streak is a CRM that integrates with Gmail to help you manage your sales pipeline and customer relationships from your inbox. It offers features like email tracking, mail merge, task management, and deal tracking.


Streak offers a free plan for up to two users that includes basic features like contact management, email tracking, and mail merge. If you need more advanced features like email filters, phone support, and API access, you can upgrade to one of their paid plans starting from $15 per user per month.


Pros:


Seamless integration with Gmail

User-friendly interface

Simple and focused feature set

Good customer support

Cons:


Limited functionality compared to other CRMs

No mobile app

Limited customization options

Customer reviews:


Streak has an average rating of 4.4 out of 5 stars on Capterra based on over 300 reviews. Users appreciate its integration with Gmail, simplicity, and ease of use. Some users report issues with its limited functionality, lack of customization, and bugs.



In conclusion, choosing the right CRM software for your business is a critical decision that requires careful consideration of various factors such as budget, features, and scalability. While it might be tempting to go for a cheaper option, it's essential to trial and test thoroughly, as technical support from these companies often has a limited scope. You might end up getting stuck and paying a lot more in the long run for freelance services or wasting a lot of time and resources. It's also essential to assess the potential risks associated with each platform, such as data security, vendor lock-in, and compatibility issues with other systems. By doing your due diligence and carefully evaluating each option, you'll be able to choose the right CRM that aligns with your business goals and objectives.


"Choosing the right CRM software can be a daunting task for small business owners, especially if they have limited resources and technical expertise. If you're struggling to find the right CRM for your business, you may want to consider working with a CRM consultant. Our team of experts can help you assess your needs, evaluate different CRM options, and implement a customized solution that meets your business goals. Remember, investing in the right CRM now can save you time, money, and headaches in the long run.


To learn more about our services, visit our page Primevast Service."


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